Payment Policy
Last updated: August 18, 2026
This Payment Policy explains how payments are accepted and processed for purchases made through vertexgarage.store.
Vertex Garage is operated by VERTEX TECH HUB LLC. By placing an order, you authorize the selected payment provider to process the payment shown at checkout.
Accepted payment methods
We may accept the following payment methods, depending on availability at checkout:
- Visa.
- Mastercard.
- American Express.
- Discover.
- Other major credit cards supported at checkout.
- Major debit cards.
- PayPal.
- Apple Pay.
- Google Pay.
- Shop Pay.
- Other digital wallets or payment options displayed at checkout.
The payment methods available for your specific order will be shown during checkout. Availability may depend on your location, device, browser, order details, and payment-provider settings.
When your payment is charged
Your selected payment method may be authorized or charged when you submit and confirm your order at checkout.
The payment amount will be based on the final order total shown before you complete payment, including:
- Product prices.
- Applicable discounts.
- Shipping charges.
- Applicable sales taxes.
- Optional products or services you selected.
We do not intentionally charge more than the final amount authorized at checkout. If an order requires additional information for verification, we may delay fulfillment or cancel the order according to our Terms of Service.
Currency
All prices on the Site are displayed in United States dollars (USD) unless otherwise stated.
If your card or payment account uses another currency, your bank, card issuer, or payment provider may convert the transaction according to its exchange rate. Your provider may also charge a foreign-exchange or currency-conversion fee.
Currency-conversion rates and fees are controlled by your bank or payment provider and are not set by Vertex Garage.
Taxes and shipping charges
Applicable sales taxes are calculated and displayed at checkout based on the order details and destination.
Shipping charges are displayed before you confirm payment. Our current shipping options are:
- Express Shipping: $4.99.
- Free Shipping: $0.00.
The final amount payable is shown at checkout before you place the order. We do not intentionally add hidden mandatory fees after you submit payment.
Secure payment processing
Payments are processed through Shopify and other trusted payment providers made available at checkout.
Payment information is transmitted through secure connections. We do not store complete payment-card numbers or security codes on our own servers.
Payment providers may process your payment information according to their own terms, privacy policies, fraud-prevention systems, and security practices. For more information, please review the privacy policy of the payment provider used for your transaction.
Payment verification
For your protection and ours, orders may be subject to automated or manual verification.
We may review information such as:
- Billing and shipping information.
- Payment authorization.
- Order value and transaction details.
- Account or checkout information.
- Fraud or security indicators.
We may delay, refuse, or cancel an order if payment information cannot be verified, the transaction is declined, fraud is suspected, the order information is incomplete, or the payment method appears unauthorized.
If an order is cancelled after payment has been processed, the applicable amount will be refunded to the original payment method.
Declined payments
If your payment is declined, the order may not be completed.
A payment may be declined because of:
- Incorrect card or billing information.
- Insufficient funds or credit.
- Expired payment method.
- Bank or card-issuer restrictions.
- Fraud-prevention checks.
- Payment-provider technical issues.
- A mismatch between billing and checkout information.
If your payment is declined, check your payment details or contact your bank or payment provider. If you believe the decline was made in error, you may contact us after speaking with your payment provider.
Vertex Garage does not receive the full reason for every declined transaction.
Failed, cancelled, and refunded orders
If an order fails, is cancelled, or is not accepted, we will not intentionally retain payment for the cancelled portion of the order.
If a temporary authorization appears on your account, its release timing depends on your bank or payment provider.
Approved refunds are returned to the original payment method used at checkout. Refund processing generally takes 3–5 business days after we approve and submit the refund. Your bank or payment provider may require an additional 3–10 business days for the credit to appear on your statement.
The exact timing may vary by payment method, bank, card issuer, and billing cycle.
Returns and refunds
Payments connected to returns, refunds, exchanges, or replacements are handled according to our Return & Refund Policy.
Unless required by law or otherwise stated:
- Approved refunds are sent to the original payment method.
- Original shipping charges may be non-refundable for voluntary returns.
- Return-shipping costs may be the customer’s responsibility for change-of-mind returns.
- Restocking or condition-related deductions may apply when described in the Return & Refund Policy.
- Refunds are not normally issued to a different payment method.
Payment disputes and chargebacks
If you believe a payment was made in error or you have an issue with an order, please contact us first at support@vertexgarage.store so we can review the matter.
You may also have rights under your card issuer’s or payment provider’s dispute process. We may provide transaction, order, delivery, and communication records to the payment provider or financial institution when a payment dispute or chargeback is opened.
Price and payment errors
We make reasonable efforts to display accurate prices and payment information. If we discover a pricing, discount, tax, shipping, or payment error, we may correct it and contact you when appropriate.
If an error affects an order that has already been submitted, we may offer the option to proceed with the corrected amount or cancel the affected order and refund the applicable payment.
Changes to payment methods
We may add, remove, or update payment methods, digital wallets, payment providers, or checkout options from time to time.
Any payment methods available for your order will be displayed at checkout. The payment options shown at the time you place an order govern that transaction.
Contact us
If you have questions about a payment, refund, failed transaction, or order charge, contact:
Vertex Garage
Operated by VERTEX TECH HUB LLC
271 W. Short St Ste 410
Lexington, KY 40507
United States
Email: support@vertexgarage.store
Phone: +1 207-930-7048
Customer support hours are Monday–Friday, 9:00 AM–5:00 PM Eastern Time. We aim to respond to most inquiries within 1–2 business days.