FAQ

Welcome to the Vertex Garage FAQ. Find quick answers about our car detailing tools, product use, orders, shipping, returns, and customer support.

About Vertex Garage

What is Vertex Garage?

Vertex Garage is an automotive-care ecommerce brand operated by VERTEX TECH HUB LLC. We offer practical detailing kits, microfiber tools, interior cleaning brushes, wheel-care accessories, and other vehicle-care products.

Where is Vertex Garage located?

Vertex Garage is operated by:

VERTEX TECH HUB LLC
271 W. Short St Ste 410
Lexington, KY 40507
United States

What types of products do you sell?

Our collection includes:

Car detailing kits.
Microfiber cleaning tools.
Interior detailing brushes.
Wheel and tire cleaning tools.
Portable vehicle-care accessories.
Compact cleaning tools for everyday maintenance.

Product questions

Are your products suitable for every vehicle surface?

Not necessarily. Surface compatibility depends on the product, bristle type, material, vehicle finish, and cleaning method.

Before wider use, test the product on a small, inconspicuous area. Avoid using firm brushes on painted panels, glass, leather, delicate trim, or other surfaces that may mark unless the product instructions specifically confirm suitability.

Do your products include cleaning chemicals?

Most of our detailing tools and kits do not include cleaning chemicals unless the product page clearly says otherwise.

Please review the “What’s included” or product-details section before ordering.

How should I use a detailing brush?

Remove loose dirt first, choose the brush appropriate for the surface, and use light controlled movements. Clean or rinse the brush as needed during use, then allow it to dry completely before storage.

Always follow any product instructions and test the brush on a small area first.

Can I use the same brush for wheels and interior surfaces?

We recommend keeping separate tools for wheels and interior surfaces. Wheel areas may contain brake dust, grit, grease, and road debris that you do not want to transfer to dashboards, trim, seats, or other interior surfaces.

Are product colors and images exact?

We make every effort to present products accurately. Small differences may occur because of lighting, manufacturing variations, photography, and screen settings.

Product images show the general product design and included components. Please review the product description and specifications before purchasing.

Are product dimensions exact?

Dimensions and weights shown on the Site may be approximate unless specifically identified as exact. Small manufacturing variations may occur.

If a specific measurement is important to your purchase, contact us before ordering.

Orders and payments

What payment methods do you accept?

Available payment methods are displayed at checkout. Payment must be completed using an authorized payment method before an order can be processed.

Will I receive an order confirmation?

After placing an order, you will normally receive an order-confirmation email at the address provided during checkout.

If you do not receive it, check your spam or promotions folder and make sure your email address was entered correctly.

Can I change or cancel my order?

If your order has not been processed or shipped, we will make reasonable efforts to help. Changes and cancellations are not guaranteed once processing has begun.

If the order has already shipped, you may need to follow the return process after delivery.

What if I entered the wrong shipping address?

We will try to help before the order is processed, but we cannot guarantee an address change after processing or shipment. Customers are responsible for entering complete and accurate delivery information.

Shipping and delivery

Where do you ship?

We currently ship to eligible addresses within the United States only.

International shipping is not currently available unless a destination is specifically displayed at checkout.

How long does order processing take?

Orders are typically processed within 1–2 business days after purchase.

Processing time is separate from carrier transit time and may take longer during holidays, promotions, high-volume periods, or address-verification issues.

What shipping options are available?

We currently offer:

Express Shipping: Estimated delivery within 3–5 business days after processing for $4.99.
Free Shipping: Estimated delivery within 5–8 business days after processing at no shipping charge.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, incorrect addresses, or other circumstances outside our control.

Will I receive tracking information?

When tracking is available, we send a shipping-confirmation email after your order is dispatched.

Tracking may take some time to update after the carrier receives the package.

What if my tracking says delivered but I cannot find the package?

Check around your delivery location, with household members, neighbors, building management, and the carrier.

If the package is still missing, contact us at support@vertexgarage.store with your order number. We will review the available tracking information and assist where possible.

What if my package arrives damaged?

Take photographs of the package and product before discarding the packaging, then contact us as soon as possible.

Include your order number, photographs of the damage, and a short description of what happened. We may offer a replacement, refund, return instructions, or another appropriate solution.

Returns and refunds

What is your return window?

Eligible returns may be requested within 30 calendar days from the date your order is delivered.

Products must meet the condition and eligibility requirements in our Return & Refund Policy.

What condition must a returned product be in?

Returned products should be clean, in good resellable condition, free from excessive use or damage, and include all essential components and accessories.

Products that are heavily used, damaged through misuse, contaminated with chemicals, or missing important parts may receive a reduced refund or may not qualify for return.

Who pays return shipping?

For change-of-mind returns, personal preference, ordering the wrong product, or similar reasons, the customer is generally responsible for return shipping.

If an item arrives damaged, defective, incorrect, or materially different from its description, contact us before returning it. We will review the issue and determine the appropriate shipping solution.

Do you charge restocking fees?

We do not automatically charge a restocking fee for every return.

A reasonable restocking or condition-related deduction may apply if an item is returned with missing components, customer-caused damage, excessive use, contamination, or packaging loss that affects resale preparation.

Any deduction will be considered after inspection and explained when the refund decision is issued.

Do you offer exchanges?

We do not operate a guaranteed automatic exchange program for every product.

If you need a different product or option, you may request an eligible return and place a new order after the return is processed. For damaged, defective, or incorrect products, we may arrange a replacement or exchange when inventory is available.

How long do refunds take?

After a returned product arrives, inspection generally takes 3–5 business days.

Approved refunds are issued to the original payment method. Your bank or payment provider may require an additional 3–10 business days for the refund to appear.

Can I return a product without contacting you first?

Please contact us before sending anything back. Returns sent without prior approval may be delayed or difficult to identify.

Customer support

How can I contact Vertex Garage?

You can contact us using:

Email: support@vertexgarage.store
Phone: +1 207-930-7048

What are your support hours?

Our customer-support hours are:

Monday–Friday, 9:00 AM–5:00 PM Eastern Time

We aim to respond to most inquiries within 1–2 business days.

What should I include when contacting support?

For order-related questions, include:

Your full name.
Order number.
Email used at checkout.
Product name.
Clear description of your question or issue.
Photos or video when reporting damage or a product problem.

Including complete information helps us review your request more efficiently.

Policy information

Where can I read your store policies?

You can find our policies in the website footer:

Shipping Policy.
Return & Refund Policy.
Privacy Policy.
Terms of Service.
Legal Notice.
Contact Information.

Can policies change?

We may update our policies when our business, services, shipping process, products, or legal requirements change.

The latest version will be published on the relevant policy page with an updated date.

Contact us

Still need help?

Vertex Garage
Operated by VERTEX TECH HUB LLC
271 W. Short St Ste 410
Lexington, KY 40507
United States